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Entering into the line rental market can bring with in new challenges and responsibilities, all of which can incur risk and cost to a Service Provider (SP). |
Electronic Order Provisioning
Vangent’s systems sit in between the SP and BT and provide a solid foundation from which the SP can develop its business.- Fully functional and automated B2B interface with BT’s XML gateway
- Support for Digital lines
- Centralised or distributed order capture
- Bulk order upload
- Flexible interfaces which minimise development costs for the SP.
- Auto generation of CPS orders
- Web interface to track orders
- Designed with resellers in mind
- Built in resilience
- Proactive system management.
In Transfer Order Management
Once an order has been submitted there will still be a number of demands on the SP in terms of operational support in order to ensure that the order comes to a completed status. Vangent believes that, through economies of scale, we can offer a competitive alternative to the ‘do it yourself’ approach. Our In Transfer Order Management service includes:- Rejection and exception handling
- Transfer Cancellation
- SLA monitoring
- Proactive order escalation processes
- Discount applications to BT
- Generation, print, fulfilment and dispatch of gaining/losing letters
In-life Fault Management
Perhaps one of the biggest responsibilities facing any SP which offers Line Rental is the need to be the first line of call for any line faults. It is important that SP’s have the staff AVAILABLE with the required technical knowledge to support such calls, especially when dealing with the business community.Vangent’s fault management service provides :
- Front line fault call management.
- Fault call filtering
- Fault logging with BT and subsequent tracking.
- Subject matter expertise.
- Out-of-hours cover
- Total and Priority care cover.
- Ability to manage major outages.
