29th June 2007

Southwark and Vangent win award for Best Service Improvement

The London Borough of Southwark and the leading business transformation company Vangent today announced that they have been named winners of the prestigious London Connects ‘Best Service Improvement Award’. The award recognises the achievements of the organisations’ Customer Service Centre (CSC) programme and the exceptional contributions it has made in delivering services of superior quality to the residents, businesses and customers of the Council.

Southwark CSC, after just two years of operation, is achieving over 90% customer satisfaction levels and handling over 85% of council services. It is equipped to deal with customers via different access channels in 120 languages, 24 hours a day, seven days a week and has given Southwark seven figure cashable savings – helping address the Gershon efficiency agenda.

Dominic Cain, Head of Southwark’s Client Team said: “The team are thrilled about winning this award and being recognised by our peers in London; it acknowledges that we continue to make life better for our customers whilst becoming more efficient through smarter working practices”.

Stephen Meyler, managing director Vangent Ltd, commented “It’s pleasing to receive this award, which is another reminder of how effective partnerships between the private and public sector can deliver meaningful outcomes for the constituents we strive to serve. The CSC has rapidly evolved to become one of the most innovative and transformational customer service solutions in the UK, underpinned by a culture that places the citizen at the heart of everything we do.”