From complete business process outsourced services to bespoke Information and Communications Technology (ICT) systems, our solutions underpin our clients drives for efficiency, innovation, modernisation and transformation initiatives. Delivering joined-up electronic services through a variety of channels—by paper, phone, over the Web, and face to face—we get you closer to your customers, making services more accessible, convenient, responsive, and cost-effective.
Our distinctive business model, based on transaction pricing, transfers the financial risk from our clients to us, allowing our clients to accurately forecast costs and establish budgets for accomplishing their missions. Through our performance-based services contracts, we deliver the results our clients are looking for—improved performance quality and increased customer satisfaction—with compensation based on our achievement of measurable performance standards.
We are leaders in implementing innovative “share-in-savings” contracting arrangements, which allow our clients to take advantage of technological advancements without requiring upfront investments in technology. We fund these advancements for our clients and recover these investments through a share of our clients’ cost savings over a defined period of time. By partnering with our clients in this way, we have a vested interest in the success of our clients’ programmes.
Our integrated service solutions include:
- Benefits Processing
- Commercial/Telecommunications Services
- Customer Services Management
- Data Capture / Document Management
- e-Learning & Training
- Grants Management
- Human Capital Management
- Identity Management Services
Phone: +44(0) 20 7939 3600
Fax: +44(0) 20 7939 3691