| Customer |
Case Study |
PDF |
| Southwark Council’s Customer Service Centre (CSC) |
Modernising and simplifying the provision of council services in the UK
Download Video |
|
| Centers for Medicare & Medicaid Services (CMS), 1-800-MEDICARE Helpline |
Providing High-Quality Customer Contact Interaction Management Service for
CMS and the Citizens it Serves. |
|
| Centers for Disease Control and Prevention (CDC), CDC-INFO |
Providing fast, accurate health information to the public and government organisations |
|
| Equal Employment Opportunity Commission (EEOC), National Contact Center (NCC) |
Implementing Consolidated Contact Center Services for EEOC |
|
| Advance Customer Service |
Providing High-Volume, Multi-Channel Customer Contact Services for the Office
of Federal Student Aid (FSA) |
|
| ERISA* Filing Acceptance System (EFAST) (*Employee Retirement Income Security Act) |
Capturing and Managing Data to Help Protect Employee Benefit Plans |
|
| Federal Employees Health Benefits (FEHB) Annuitant Open Season |
Providing Innovative Business Process Outsourcing Services to Assist Federal Retirees |
|
| FSA Central Processing System (CPS) |
Building and Operating the Systems that Process Federal Student Aid |
|
| Free Application for Federal Student Aid (FAFSA) on the Web |
Redesigning a Critical Business Process to Enable E-Filing |
|
| FSA Training |
Developing and Implementing Training Programs for Financial Aid Administrators |
|
| Biometric ID Management (ISOSA) |
Implementing a national Identification Management system in Mexico as part of a plan
to reduce tax evasion and increase tax collection |
|
