Vangent develops and executes strategies to enhance organisational effectiveness, drive efficiencies, and optimise customer alignment and workflow.
We employ proven methodologies in business process re-engineering, performance consulting, information technology, and organisational change management. Our solutions help clients manage and execute change and enhance their delivery of superior, high-value products and services.
Our Design-Consulting solutions portfolio includes the following offerings:
Business
Architecture
Enterprise
Architecture
Enterprise
Governance
Education & Training
Customer
Service Delivery Architecture
Organisational
Development & Testing
Build - Systems Integration
Vangent architects, builds, operates, and maintains large-scale, complex, mission-critical systems for our clients.
Employing processes that are predictable, reliable, and Capability Maturity Model (CMM) Level 3 compliant, we expertly use technology to solve our clients' business problems.
Our Build-Systems Integration solutions portfolio includes the following offerings:
Business Intelligence
Customer Relationship Management
Web
Services
Systems Integration
Operate - Business Process Outsourcing
Vangent leverages in-depth industry knowledge and technical expertise to plan, build, and operate entire business processes for our clients.
Expertly combining people, processes, and technology, we manage transaction-intensive solutions that deliver measurable results and transform the way services are delivered to our clients' customers, while creating operational efficiencies that drive down our clients' programme costs.
Vangent provides business intelligence technology and consulting services that allow our clients to have deeper insight into their business processes. By combining constituent interaction data or case management data with other internal and external data sources — such as financial and demographic data — we provide our clients the ability to address the key business challenges including:
Managing the cost of a constituent (transactional and life-time)
Delivering appropriate services – no more, no less
Providing insight into the needs, and behaviours of served populations and their environment
Acquiring and retaining constituents
Delivering value to the taxpayer
Continuous improvement of portfolio of services
Our Operate-Business Process Outsourcing solutions portfolio includes the following offerings:
